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This page contains answers to common questions about The Great NSW Food Waste Study.

An accessible version of this information is available.

Frequently Asked Questions

Upon registering for this program you are agreeing to give your consent. This will indicate that you have read and understood this information and that you agree to take part in The Great NSW Food Waste Study(the Project) in accordance with the following terms and conditions.

Please print or save the study information for your records.

The Great NSW Food Waste Study is run by the NSW Environment Protection Authority (NSW EPA) as part of its Love Food Hate Waste program.

The Great NSW Food Waste Study seeks to determine the amount of food waste generated in NSW by households. It will run from 23 April to 15 June 2017

It will involve approximately 1,000 households who will measure their food waste via:

1. a fridge clean out; and
2. two days of measuring food waste.  

Participants will also fill out surveys before and after completing the Project to inform NSW EPA about their level of awareness about food waste and what they currently do.

More detail about how participants will be involved is provided in Section 5.

Love Food Hate Waste program partners will be involved with engaging households to participate in the study.

NSW EPA has engaged social research company Instinct and Reason (ABN 17 101 283 845) to facilitate the research aspect of this Project. They will compare information collected during the Project to data collected as part of the Food Waste Avoidance Tracking Study 2015-16.

Those taking part in the Project must be NSW residents over 18 years of age and mostly responsible for at least one of the following activities:
•    purchasing of food for yourself/ household;
•    cooking and/or preparation of food at home; and/or
•    food storage (i.e. of grocery items and leftovers) at home.

If you decide to take part in the Project, you will be asked to do the following tasks.
(a) Fridge clean out
You will place any food waste (excluding condiments) from your fridge into either one of the Food Waste Study Bags provided by NSW EPA or your existing food waste collection container (i.e. a kitchen caddy or ice cream container). Participants will need to record how full each bag/container is and then provide this information to NSW EPA when required.
(b) Food waste collection
You will collect all food waste from two days’ worth of food preparation and/or consumption in your home. This includes fruit and vegetable peelings, plate scraps and extra portions of food that were not served (and will not be eaten later). This food will be placed in either a Food Study Bag (please use a separate bag for each day) or a container of your choice. Participants will need to record how full each bag/container is and how many people consumed the meals for both days. This information will need to be provided to NSW EPA when required.
(c) Questionnaires
You will be asked to complete two surveys:
1.    the first survey will examine your current food waste knowledge and habits; and
2.    the second survey will contain additional questions relating to tasks (a) and (b) mentioned above.
The questionnaires should take no more than 15 minutes to complete.

Personal information submitted to NSW EPA will be used for the stated purpose of collection i.e. distribution of the Food Study Bags and questionnaires and assessment of questionnaire results. NSW EPA will not use a person’s personal or private information for any other purpose without the written consent of that person; except for purposes listed as exemptions in the Privacy and Personal Information Protection Act 1998 e.g. prevent danger to someone.

For full details of our Privacy Policy please visit the
Love Food Hate Waste website

Personal information collected by NSW EPA (or its representative) will be stored securely and will be disposed of, according to the Department of Planning and Environment Cluster Shared Service Records Management Policy. Owners of personal information have a right of access to modify and/or update their personal information. For further information regarding
OEH/EPA’s Privacy Management Plan, contact the Right to Information/Privacy Officer on 9995 6497 or visit the EPA website.

NSW EPA will also be working with and providing your personal information to Instinct and Reason to assess the data collected from this study. By completing these surveys you consent to such disclosure of your personal information. Instinct and Reason respects and upholds the rights of individuals under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act). Instinct and Reason also adheres to the Privacy (Market and Social Research) Code 2014 (Code). For more information about the Privacy Act, the Australian Privacy Principles and the Code visit    

The Privacy Policy for Instinct and Reason lets individuals know what personal information of theirs they hold, what they do with it, who they will disclose it to and how it can be accessed. If individuals have any questions about Instinct and Reason’s Privacy Policy or believe that they have at any time failed to keep one of their commitments in the manner required by the Privacy Act, the Australian Privacy Principles or the Code, then they can contact Instinct and Reason’s Privacy Officer, Rob Mercer, immediately on +61 2 6231 0350.

We will not include your name or other identifying information in any publication.

If you would like to access your information contact the project team on (02) 9995 5555 or email If you do so, you will receive a copy of all information you have submitted as part of the questionnaires.

The Project will not obtain any additional pieces of information about you apart from those relating to the questionnaire and distribution of the Food Waste Study Bags.  

You might not receive any direct benefits by participating in the Project. Results will be used to inform future aspects of the NSW EPA’s Love Food Hate Waste program, which could benefit others. Information collected will allow us to develop an effective food waste avoidance program to reduce the amount of food waste disposed in NSW.

There should be no risk to you provided you use any materials provided by NSW EPA for the Project in accordance with their intended purpose.

If you do have concerns please contact the study team on (02) 9995 5555 or email

You can withdraw from the Project at any time, without giving a reason, by contacting the study team on (02) 9995 5555 or email  

If you choose to withdraw, we will continue to use the information you provided in the Project unless you instruct us otherwise. Please let the study team know if you do not want us to continue using your information.


Bags should arrive within 2-3 weeks of you registering for the study. While all effort is made to ensure the Food Waste Study Bags are successfully delivered to you, occasionally bags may not arrive. If your bags do not arrive please contact the study team on (02) 9995 5555 or email

Your Food Study bags can be disposed of in the following ways:

1)    placed in your home compost bin or worm farm. If doing so, please empty food waste into the compost bin/worm farm and then tear the bag into smaller pieces before placing it in your compost/worm farm;
2)    if your Council offers Food Waste Collection Services, bags (and the food inside) can be placed in the green lid bin; or
3)    placed in your red lidded garbage bin (along with the food inside).
Remember to record how full the bag is before you dispose of it.
If you have any queries please contact the study team on (02) 9995 5555 or email

NSW EPA will publish a report detailing the findings of the study. The report will be published on once the analysis of the data collected has been completed.

We may or may not provide you with personal results.

If you have any complaints or concerns about the manner in which this research is being conducted please contact the study team on (02) 9995 5555 or email

NSW EPA accepts no responsibility for invalid, lost or delayed entries, any incorrect or inaccurate information, any equipment or technical error, or for any defect in, theft, destruction, unauthorised access to or alteration of any entry.

If for any reason, this Project is not capable of running as planned, NSW EPA reserves the right, in its sole and absolute discretion, to take any action that may be available and to cancel, terminate, modify or suspend the Project in whole or in part.

To the extent permitted by law, NSW EPA and the NSW Government will not be liable for any injury, damages, expenses, or loss whatsoever (whether direct or indirect) to persons or property as a result of any person participating in the Project.

Food Study Bags are not transferable, negotiable, exchangeable or redeemable for cash. NSW EPA takes no responsibility for any variation in the value of the Food Study Bags that are damaged or lost in transit.

NSW EPA has sole discretion to determine the eligibility of registrations and the provision of the Food Waste Study Bags. To avoid any doubt, an entry is deemed ineligible if the person does not meet the eligibility criteria in Section 4 and/or the postal address provided in respect of that entry is not the correct postal address of the participant. In the event of a dispute, the decision of NSW EPA is final and no correspondence will be entered into.

If a participant does not accept any element of the Study Bags, NSW EPA is not obliged to provide that participant with a substitute.

NSW EPA will own the intellectual property rights to all information collected for the Project.

If you have any questions about The Great NSW Food Waste Study, or would like any additional information before deciding to participate, please contact the study team on (02) 9995 5555 or email 

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